Question 1

Passing KYC

Accepted Answer

KYC - mandatory verification of customer's personal data.

To pass verification, you will need:

A valid identity document
Confirm the user agreement for processing personal data

Documents that are suitable for verification:

Passport
Driver's license
ID card
Residence permit

When passing verification, you will need to:

Select the document that will confirm your identity
Upload the document in an expanded form
Take a selfie with the document. You need to use the same document that was uploaded in the previous step

|| Verification can be done from a mobile device by scanning the QR code from the screen.

After uploading a selfie and a document, you need to wait for the system to verify the data.

If verification is successful, access to the platform will be opened.

||| Possible reasons for verification rejection:

Low-quality document, processed with a graphic editor or partially visible
Invalid document or expired
Photo in the document and selfie do not match.
Low-quality selfie

|| If you have difficulties passing verification, contact support chat.

If you cannot pass KYC for some reason, you can access the platform through the onboarding procedure or by recommendation.

Question 2

Account activation by invitation

Accepted Answer

Activation of an account by recommendation

This method of activating an account is suitable if you are recommended by a company or user working at Brocard.

To do this, the user with the role of the company owner must create a ticket in which they need to specify the email address of the account that needs to be activated.

|| To speed up the activation process, you can contact the support service and send the chat the number of the created ticket.

Question 3

Account top up

Accepted Answer

How to add funds?

To add funds, go to the Accounts section and click on the "Add funds" button.

The minimum amount for any deposit is $500.

Top up Methods

Manual top up methods via ticket:

Wire
USDT (TRC20)
USDT (ERC20)
Marketcall Affiliate Program

Automatic top up methods:

USDT (TRC20)
USDT (ERC20)
Capitalist

Automatic top up methods

To set up automatic deposits, go to the Top-ups section and click on the "Add funds" button. A deposit modal will appear:

Deposit method - Automatic deposit

Payment system:

USDT (TRC20)
USDT (ERC20)
Capitalist

Amount or Hash (depending on the selected payment system)

Click "Add funds" The funds will be automatically credited to your balance upon confirmation.

USDT (TRC20) and USDT (ERC20) Payment Systems

When selecting these payment systems, you will be provided with the details to make a deposit.

Make a transfer using the provided details.

After the transfer, enter the transaction hash (unique identifier of the USDT transaction).

The system will verify and display the transaction details.

After verification, click "Add funds". If you encounter an error during verification, contact the managers in your Telegram group.

Capitalist Payment System

After submitting, you will be redirected to the Capitalist page.

Select Capitalist as the Payment method.

In the modal window, enter y

Question 4

Creating and setting up cards

Accepted Answer

Card issuing

Q: Passing KYC

KYC - mandatory verification of customer's personal data. To pass verification, you will need: <ul> <li>A valid identity document</li> <li>Confirm the user agreement for processing personal data</li> </ul> Documents that are suitable for verification: <ul> <li>Passport</li> <li>Driver's license</li> <li>ID card</li> <li>Residence permit</li> </ul> When passing verification, you will need to: <ul> <li>Select the document that will confirm your identity</li> <li>Upload the document in an expanded form</li> <li>Take a selfie with the document. You need to use the same document that was uploaded in the previous step</li> </ul> || Verification can be done from a mobile device by scanning the QR code from the screen. After uploading a selfie and a document, you need to wait for the system to verify the data. If verification is successful, access to the platform will be opened. ||| Possible reasons for verification rejection: <ul> <li>Low-quality document, processed with a graphic editor or partially visible</li> <li>Invalid document or expired</li> <li>Photo in the document and selfie do not match.</li> <li>Low-quality selfie</li> </ul> || If you have difficulties passing verification, contact support chat. If you cannot pass KYC for some reason, you can access the platform through the onboarding procedure or by recommendation.

Cards can be issued in the section https://private.mybrocard.com/personal/cards.

When issuing a card, there are filters available :

Visa - only cards with Visa payment network are displayed.
Mastercard - only cards with Mastercard payment network are displayed.
Account balance - cards that use the owner’s total account balance when making transactions are displayed.
For any purchases - cards that can be used to perform any online payments are displayed. *There are some restrictions for cards for any purchases, you can learn more about them from the support manager.

Cards settings

Settings for cards with account balance

Card name - an obligatory field, required to be filled in. You can set the card name on your own.

Total limit - if the “unlimited” checkbox is marked, the limit will be specified by your card balance only. If the checkbox is unmarked, you can specify spending limit for the card, the minimum balance is $20. If the limit is exceeded, payments will not go through and an “card balance” error will appear. After issuing a card, this setting can be edited by putting the checkbox on the left to the card ID and selecting “change limits” from the drop-down menu.

Transaction limit - this parameter regulates the maximum amount of one transaction. By default, the maximum limit is $1000 for each company member. If you are the owner, you can allow or prohibit editing limits for team members. When enabling a checkbox, you can

Question 5

Micro-payments on blocked cards

Accepted Answer

Micro-payments for blocked cards

This function can be used as a convenient feature to reduce the costs of fees for rejected payments, as well as reduce the decline rate.

As it is known, when trying to withdraw a payment the FB makes up to thirty attempts, which can lead to a commission for rejected payments up to $ 15 ($0.5 for each attempt) and also negatively affects the decline rate index. So, it is reasonable to pay the the FB bills in amount of not less than $15.

How does one enable micro-payments?

This feature is only available for cards with total balance.

When transferring the card to the "Blocked" or "On pause" status in the modal box, one can specify the size of transactions that the system will skip, despite the status of the card. Payments exceeding this amount are to be rejected. Team_owner can set the maximum value of the payment as well as the maximum amount of all payments for the company's cards with total balance in the "company" section.

In the "cards" section, one can filter cards with micro-payments.

In the "payments" section, one can filter such payments.

Moreover, one can enable micro-payments when massively blocking cards or putting them on pause.

|| If you have any remarks or comments on this article, please, contact our support service.

Question 6

CASHBACK

Accepted Answer

Cashback for declined payments

It is credited to the company's owner It is credited on the 20th of each month (cashback for November will be credited on December 20th)

Terms The company's Decline Rate for the calendar month for which the cashback is calculated is less than 5%

How the amount of the cashback is calculated All commission fees for declined payments during the calendar month are added up

Changes after 01.01.2023

Terms The company's Decline Rate for the calendar month for which the cashback is calculated is less than 15%

How the amount of the cashback is calculated All commission fees for declined payments during the calendar month are added up, and depending on the Decline Rate, the following cashback is paid out:

for companies with a Decline Rate of less than 5% - the payment will be 100% of the commission
for companies with a Decline Rate of 5 to 10% - the payment will be 50% of the commission
for companies with a Decline Rate of 10 to 15% - the payment will be 25% of the commission

Cashback and Decline Rate are calculated in the UTC time zone

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